Ombudsman

3025 Bull Street, Suite 102

Savannah, GA, 31405

(912) 236-6747

The Coastal Georgia Long-Term Care Ombudsman program (LTCOP)

The Coastal Georgia Long-Term Care Ombudsman program (LTCOP) provides advocacy services to residents of long-term care facilities. “Ombudsman” is a Swedish word that means “citizen representative.” A Long-Term Care Ombudsman seeks to improve the quality of life for residents of long-term care facilities which include nursing homes and personal care homes, often called assisted living facilities, community living arrangement homes (CLAs), and intermediate care facilities for persons with mental retardation (ICF/MRs).

What does an Ombudsman do?

  • Investigates and works to resolve problems or complaints affecting long- term care facility residents
  • Identifies problem areas in long-term care and advocates for change
  • Provides information about long-term care and related services
  • Educates the community about the needs of residents and promotes resident, family, and community involvement in long-term care
  • Coordinates efforts with other agencies concerned with long-term care
  • Visits long-term care facilities routinely to talk to residents and monitor conditions
  • Educates facility staff about resident rights and other issues.

Background and Authority

The Long-Term Care Ombudsman Program is governed by the federal Older Americans Act and by Georgia law. The Division of Aging Services of the Department of Human Resources administers the statewide program through 13 community programs located throughout the state. These programs are affiliated with Area Agencies on Aging and funded with federal, state, and local dollars.

The Coastal LTCOP is subcontracted to Ward Management Services, Inc. The main office housed in Savannah serves Bryan, Bulloch, Chatham, Effingham, Glynn, Liberty, Long, and McIntosh counties. The Southeast office serves Camden County. There is no charge for services provided by the program. However, contributions are appreciated and used to support additional services and activities to benefit Georgia’s long-term care residents. Anyone may contact the program with any questions or concerns about long-term care residents and facilities.